Thee Laser Industry Experts!
27th year, since 1990!
XM8 Series (1'x2' > 3'x4' @ 50->150w)
GM Series (4'x5' & 4'x8' @ 80->150w)
Dual Head system (50/50w > 100/100w)
Only refunds requested within 3 days of purchase will be considered.
Your request will typically be processed within 28 days of receipt of this claim.
If we have made a mistake or an item is defective please email customer service at firstname.lastname@example.org. You must promptly inform us about any defects, shortages, and exceptions within 3 days from receipt of your order or the order is considered complete. THERE ARE NO RETURNS AFTER 30 DAYS.
At our discretion, we will gladly repair or replace the item within 30 days upon receipt of returned merchandise. You must have an RMA number (Return Material Authorization number) from LECME, inc. before sending any item back to us. RMA's are valid for 10 days from issuance. Please carefully follow RMA Procedures (see below) after obtaining an RMA number. Items received with an expired RMA number will be refused. ALL PACKAGES WITHOUT A CURRENT RMA NUMBER WILL BE REFUSED.
Before emailing our customer service department please be aware of the following policies:
ELECTRONIC PARTS ARE SOLD NON–CANCELABLE and NON–RETURNABLE (NC/NR)
"Consumable" items along with laser tubes, mirrors, lens, books, videos, software, clip art and CD's cannot be returned.
Laser systems, computers and computer systems, non-stock, and all special order items are non cancelable, non refundable and non returnable.
All returns must be shipped back in original packaging and in "like new" condition with all accessories. Items for return must be shipped to LECME, inc., insured for full value against loss or damage, using UPS, FEDEX, or other traceable carrier. We DO NOT accept COD shipments.
Original shipping and handling fees, as well as return shipping charges are non-refundable.
No credit issued for any item damaged beyond repair.
Returns that are not due to our error will be subject to the following restocking fees:
25% on items returned for exchange or items that qualify for refund.
30% on items returned for exchange or items that qualify for refund if:
60% on items damaged, but repairable, returned for exchange or that qualify for refund.
Please Note: At our discretion, a product may qualify for replacement before it is shipped back to us for inspection and replacement. In this event, our customer service department will issue an authorization for you to return the product. However, we cannot release replacement merchandise at no charge. Please contact our Customer Service department for additional details.
RMA Procedures -- Please Follow Carefully:
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